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TERMS OF USE AGREEMENT

The a2tix.com website and its associated services and content (collectively "Website") is owned and operated by the Ann Arbor Observer Co. ("A2tix"). A2tix has adopted this Terms of Use Agreement ("Agreement") to inform you of your rights and duties when using the Website. If you do not agree with the terms and conditions of this Agreement, you are expressly prohibited from using the Website and must discontinue your use immediately.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE WEBSITE AND ASSOCIATED SERVICES. BY ACCESSING OR USING THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. PLEASE READ THEM CAREFULLY BEFORE MAKING A TICKET REQUEST.

A2TIX MAY, FROM TIME TO TIME, AND RESERVES THE RIGHT, IN ITS SOLE AND ABSOLUTE DISCRETION, TO MODIFY, LIMIT, CHANGE, DISCONTINUE, OR REPLACE THE WEBSITE OR THIS AGREEMENT. IN THE EVENT A2TIX MODIFIES, LIMITS, CHANGES, OR REPLACES THE WEBSITE OR THIS AGREEMENT, YOUR USE OF THE WEBSITE AFTER SAID MODIFICATION, LIMITATION, CHANGE, OR REPLACEMENT CONSTITUTES YOUR MANIFESTATION OF ASSENT TO THE MODIFICATION, LIMITATION, CHANGE, OR REPLACEMENT.

1. About the Site

A2tix provides a safe, secure service for event ticket buyers and organizations who put on events. The Website and related services are powered by A2tix software and allow organizations to have targeted promotion and sales of their event tickets. A2tix provides consumers access to information and event tickets listed by pre-qualified, legitimate organizations. The tickets offered through the Website are owned, listed for sale, and fulfilled by the respective ticket merchant organizations. A2tix does not hold any ticket inventory, but acts as a safe, secure ticket marketplace for buyers and sellers.

You must be at least twenty-one (21) years of age to purchase a ticket to an event that serves alcoholic beverages. You understand that A2tix is not obligated to provide any maintenance, technical or other support for the Website.

2. Warranties and Representations

You warrant and agree that you have the right and legal capacity to enter into this Agreement and to adhere to its terms and conditions. You warrant that you are not prohibited from assenting to this Agreement by any preexisting Agreement.

You warrant and represent that any and all information that you provide to A2tix and the Website is accurate and valid. You agree to comply in good faith with the terms of this Agreement.

Given the global nature of the Internet, you agree to comply with all laws and rules where you reside or where you use the Website. The Website is operated in the United States and A2tix makes no representation that its Website or services are appropriate, lawful, or available for use in other locations. A2tix does not offer the Website where prohibited by law.

A2tix guarantees that the tickets you purchase through A2tix will be 100% authentic and timely delivered. If someone is sitting in your assigned seat, you warrant and agree that it is your responsibility to ask them to move or to ask an usher to assist you.

3. Ownership of Website and License

You acknowledge and agree that A2tix is the owner of, or has rights in and to, the Website and its associated content, including but not limited to all intellectual property rights inherent therein. The Website is protected by all applicable laws, intellectual property or otherwise, and you are expressly prohibited from using the Website for any purposes not explicitly stated in this Agreement. Specifically, and except where otherwise allowed under this Agreement, you are prohibited from framing, scraping, aggregating, hacking, reverse engineering, crawling, reproducing, preparing derivative works of, distributing, performing publicly, or displaying publicly the Website, whether in whole or in part, without the prior written consent of A2tix.

A2tix hereby grants you a limited, non-exclusive, non-sublicensable, royalty free, non-assignable, and revocable license to use the Website for its customary and intended purposes. Use of the Website for a use outside of its customary and intended purposes or in violation of the terms of this Agreement will result in the termination of this license. Absent prior written permission from A2tix, you are not permitted to reproduce, prepare derivative works, distribute copies, perform, display, or use for commercial purposes the Website or its content. This license is revocable at any time, and any rights not expressly granted herein are reserved to A2tix.

4. Trademarks

All trademarks, common law or registered trademarks, displayed on this Website are the property of their respective owners. Specially, all A2tix marks are the property of A2tix, including, but not limited to A2tix and all A2tix t logos. The Website, including its look and feel, color selections, layout, and arrangement, is the trade dress of A2tix. You are prohibited from using A2tix's trademarks, service marks, and trade dress, or any colorable imitation thereof, to indicate the source of, sponsorship of, approval of, affiliation with, connection with, or association with your goods or services without the prior written consent of A2tix.

5. Account and User Registration; Ticket Transactions; Termination

Users:

To use A2tix's ticket purchasing services, you must register a free Account and create a User Profile. You can register an Account and create a User Profile through your Facebook account or by completing the required information on the Website.

Merchant Organizations:

To use A2tix's ticket purchasing services, you must register a free Account and create a Merchant Organization Profile. Merchant organizations can register an Account and create a Merchant Organization Profile by completing the required information on the Website, which includes the merchant organization's refund policy and the specific contact individual for the merchant organization. Additional individuals can be added to a specific Merchant Organization Profile. Merchant Organizations must also agree to the Merchant Organization Contract online by using electronic signature or through an A2tix representative by using a digital (PDF) or physical (written) contract.

Please see the Website's Privacy Policy, which is incorporated into this Agreement by reference, regarding the collection and use of this and other information about you. User account information will be used consistent with the Privacy Policy. A2tix does not endorse you or discriminate based upon any information provided by you or made available for population of your profile

Users may make event ticket payments to A2tix on the Website or by phone. Credit card payments are processed online through a third-party payment processor, such as Forte. A2tix makes Automated Clearing House (ACH) direct deposit payments through merchant accounts to respective merchant organizations.

A2tix collects service fees for each ticket transaction made through A2tix. The service fee helps A2tix recover some of the costs associated with processing payments, securing and shipping tickets, and other necessary costs to ensure all tickets are authentic, as well as marketing efforts. Shipping charges are calculated based on the delivery location and delivery method selected by the User, and only applicable if chosen as an option by the respective Merchant Organization that the User is purchasing from.

Merchant organizations may agree on standard fee schedules online for ticket transactions when registering for an account and creating a Merchant Organization Profile. A2tix reserves the right to decide whether they will negotiate with merchant organizations regarding the standard fee schedules. Merchant Organizations may choose to eliminate the fees associated with the specific event ticket prices, as shown to the public, but in this case they will pay the fees from their ticket proceeds.

All prices are listed in U.S. Dollars (USD) and are guaranteed only after (i) your credit card has been charged and (ii) your purchase is completed. Please check your tickets carefully upon arrival, and contact our Customer Care department at least 48 hours prior to the event if you have not received your tickets or if you have questions regarding the tickets you received. If you have not received a confirmation from A2tix that your ticket request has been finalized, you should not assume that your ticket request will be fulfilled.

All deposits are non-refundable. If A2tix has provided you with a Confirmation, we have already committed to acquiring and securing those tickets for you.

After purchasing your requested tickets from A2tix, your credit card will be charged and you will receive an email communication from A2tix confirming your request has been finalized, along with a receipt. In the event the physical tickets or bar code electronic ticket is not yet available, the email confirmation will act as the ticket until the ticket is delivered. If you have not received your tickets either through email or a physical ticket in the mail from A2tix 48 hours prior to the event, please call our office to check on your order. If you have chosen Will Call, your tickets will be available at the gate or box office of your event. Orders may not be cancelled due to problems with receipt of emails. NEVER make assumptions regarding the status of an order due to the lack of communications from A2tix. A2tix defers entirely to the cancellation and refund policy in place at the organization from which you purchased tickets. A2tix does not determine either whether an event is cancelled or whether a refund is issued. See the organization's policy associated with their organization profile on A2tix.

You agree that you are solely responsible for paying all applicable taxes, duties, levies, or charges imposed by any governmental entity anywhere in the world in connection with your use of the Website and/or purchase of services through the Website to that applicable governmental entity.

A2tix may change any terms, conditions, rates, fees, expenses, or charges regarding your use of the Website at any time. Your use of the Website shall constitute acceptance of any changes made to this Agreement.

You agree to provide A2tix with accurate, up to date, and complete information. You understand and agree that you have an ongoing duty to update your personal information if and when it changes. You are expressly prohibited from creating an Account or User Profile that impersonates another person or otherwise violates the rights of a third party. A2tix reserves the right to restrict access to, suspend, disable, or delete your Account or User Profile at any time, in its sole discretion, and without prior warning. You are expressly prohibited from selling, leasing, lending, assigning, or otherwise transferring your Account or User Profile.

You agree to keep your Account secure from unauthorized access. You will log in using your account password. You should not to reveal your password to others. You agree that you alone are responsible for your Account and all associated User Profiles. You accept full responsibility for any and all use of your Account, whether authorized or unauthorized. In the case of unauthorized access to your Account, you agree to contact A2tix immediately. You agree to hold harmless and indemnify A2tix for any damages that arise out of or in relationship to the use of your Account. By creating an Account, you agree that A2tix, and its designees and agents, may contact you by any available means, include, but not limited to, by email.

6. Ticket Refunds; Postponed/Cancelled Events

A2tix is not responsible for any refunds, exchanges, consignments, or cancellations. All refunds, exchanges, and cancellations are handled directly by respective merchant organizations, in accordance with their specific policies. If an event is postponed or rescheduled, you must address your questions with the specific merchant organization for the specific event. Merchant Organizations who have their own policies will list such policies on their Merchant Organization page on the Website. In certain circumstances, A2tix will refund your credit card or create an alternate ticket to a new event only if we are instructed to do so by the respective merchant organization.

When you receive your tickets, keep them in a safe place. Tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight and heat can damage some tickets.

7. User Generated Content

A2tix may provide you with the ability to submit user generated content to the Website, which may include but is not limited to text and other content (collectively "User Generated Content"). Except as otherwise licensed herein, you own all rights in and to your User Generated Content. User Generated Content may be hosted, shared, and/or published as part of the Website's associated services. Beside the specific Merchant Account numbers, the Merchant Account Profile is publicly available on the site for anyone to see. User Generated Content entered into your private profile will be viewable only by A2tix and by the specific Merchant Organization from which you purchased your respective event ticket. You expressly acknowledge that A2tix does not guarantee any confidentiality with respect to any submissions of your User Generated Content.

By submitting User Generated Content to the Website, you grant A2tix a non-exclusive, irrevocable, royalty free, worldwide, and perpetual license to use your User Generated Content for the customary and intended purposes of the Website and any purpose related thereto, including, without limitation, to reproduce, prepare derivative works, distribute copies, perform, display, research, and assess sales trends of any of the User Generated Content. These purposes may include, but are not limited to, providing you or third parties with the Website or its associated services, improving the Website or its associated services, and archiving or making backups of the Website. You agree to waive all moral rights in and to your User Generated Content across the world, whether you have or have not asserted moral rights in or to your User Generated Content. By submitting User Generated Content to the Website, you further agree to waive all rights of publicity or privacy with respect to the User Generated Content submitted.

You warrant that any User Generated Content that you submit to the Website will not violate the rights of third parties, including, but not limited to, trademark rights, copyright rights, and rights of publicity and privacy, or violate any applicable law, statute, ordinance, treaty, or regulation, whether local, state, provincial, national, or international.

You agree that you are solely responsible for any User Generated Content that you submit to the Site. A2tix acts solely as a repository of data, and therefore makes no guarantees as to the validity, accuracy, relevance, usefulness, or legal status of any User Generated Content.

A2tix reserves the right to remove User Generated Content without prior notice and may, at its sole discretion, remove User Generated Content that it determines, at its sole discretion, violates the terms of this Agreement. A2tix also reserves the right to terminate a user's access to the Website for any reason, including, but not limited to, for repeatedly infringing on the intellectual property or other rights of third parties or otherwise violating the terms of this Agreement, or for no reason, and without prior notice.

8. Section 230 of Communications Decency Act

You acknowledge and agree that A2tix is an interactive computer service provider under Section 230 of the Communications Decency Act. Though A2tix may edit, remove, or control the content displayed through the Website, you agree that A2tix will not be considered an information content provider and will not be held liable for the republication of defamatory or tortious content created by third parties, whether through the Website or otherwise.

9. Third Party Links

You understand that the Website may contain links to third party websites, applications, or services that A2tix does not own or control. You agree that A2tix will not be held responsible or liable for the content of third party websites, applications, or services and that A2tix' inclusion of those websites, applications, or services within its Website does not constitute A2tix's endorsement of, recommendation of, or affiliation with any of those websites, applications, or services.

10. No Endorsement

A2tix does not endorse or recommend any commercial product, process, or service. The views and opinions of users, contributors, and others expressed on this Website do not necessarily state or reflect those of A2tix and are not intended to be used for advertising or product endorsement purposes.

11. User Conduct

You expressly agree that you will not use the Website to violate any law, statute, ordinance, regulation, or treaty, to violate the rights of third parties, or for a use outside of the customary and intended purposes of the Website.

Specifically, you are expressly prohibited from: using a robot, spider, scraper, or other automated technology to access the Website; imposing a disproportionate load on the Website or its server infrastructure or otherwise attempting to interfere with the operation of the Website; circumventing A2tix's technological and physical security measures; impersonating another; posting or transmitting content that threatens or encourages bodily harm or destruction of property; posting or transmitting content that infringes upon the intellectual property rights of other users of the Website or third parties; posting or transmitting content that is offensive, derogatory, or obscene; posting or transmitting content that constitutes fraud, an unwanted commercial solicitation, a phishing scam, a pyramid scheme, or a chain letter; and posting or transmitting content intended to collect personal or personally identifiable information from users or third parties. If you encounter content or witness behavior that you believe is inappropriate and violates this Agreement, you may report it to A2tix by sending an email [email protected]

12. Term and Termination

This Agreement will remain in full force and effect so long as the Website is in operation. A2tix may terminate this Agreement without liability at any time, without notice, and for any reason, including but not limited to for your violation of a term or condition of this Agreement.

13. Disclaimer of Warranties

A2TIX DISCLAIMS ANY RESPONSIBILITY FOR ANY HARM OR LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE OR SERVICES PURCHASED THROUGH THE WEBSITE. A2TIX PROVIDES THE WEBSITE AND THE SERVICES PROVIDED THROUGH THE WEBSITE ON AN AS-IS BASIS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR QUALITY. SOME JURISDICTIONS DO NOT ALLOW AN EXCLUSION OF IMPLIED WARRANTIES. IF YOU ARE LOCATED IN SUCH A JURISDICTION, THIS EXCLUSION MAY NOT APPLY.

A2TIX WILL NOT BE HELD LIABLE OR RESPONSIBLE FOR ANY CONTENT POSTED ON THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY ADVICE PROVIDED BY ANY THIRD PARTY, ANY THIRD PARTY LINKS POSTED ON THE WEBSITE, OR ANY CONTENT TRANSMITTED THROUGH THE WEBSITE. A2TIX IS A SERVICE PROVIDER AND DOES NOT ASSUME RESPONSBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DESTRUCTION OF IDENTITY, UNAUTHORIZED ACCESS TO AN ACCOUNT, OR ALTERATION THEREOF. A2TIX RESERVES THE RIGHT TO DISCONTINUE THE WEBSITE AT ANY TIME.

A2TIX WILL NOT BE HELD LIABLE FOR NETWORK, INTERNET, COMPUTER, HARDWARE, OR SOFTWARE PROGRAM MALFUNCTIONS, FAILURE, DELAYS, OR DIFFICULTIES WITH THE WEBSITE AT ANY TIME.

14. Limitation of Liability

A2TIX WILL NOT BE LIABLE TO YOU UNDER ANY LEGAL THEORY FOR ANY DAMAGES, CLAIMS, INJURIES, JUDGMENTS, COSTS, OR LIABILITIES ARISING OUT OF OR RELATED TO YOUR USE OR MISUSE OF THE WEBSITE OR YOUR USE OF SERVICES OFFERED THROUGH THE WEBSITE, INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, LOSS OF INCOME, SPECIAL DAMAGES, INCIDENTAL DAMAGES, CONSEQUENTIAL DAMAGES, PUNATIVE DAMAGES, OR EXEMPLARY DAMAGES. YOU UNDERSTAND AND AGREE THAT THE MAXIMUM AMOUNT THAT A2TIX CAN BE HELD LIABLE TO YOU UNDER ANY CIRCUMSTANCE IS THE AMOUNT THAT YOU PAID, IF ANY, FOR SERVICES PURCHASED THROUGH THE WEBSITE, AND IN NO CASE WILL THAT AMOUNT EXCEED $100. IF NO AMOUNT IS PAID BY YOU TO A2TIX, YOU AGREE THAT YOU WILL BE LIMITED TO INJUNCTIVE RELIEF ONLY UNLESS OTHERWISE PERMITTED BY LAW.

THE WEBSITE MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS OR OMISSIONS. A2TIX IS NOT RESPONSIBLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS LISTED ON THE WEBSITE. A2TIX IS NOT LIABLE FOR CHANGES IN EVENT DATES AND TIMES PRINTED ON THE FACE OF THE TICKETS.

A2TIX IS NOT RESPONSIBLE FOR PROVIDING TRANSPORTATION OR REIMBURSEMENT OF TRAVEL-RELATED EXPENSES UNDER ANY CIRCUMSTANCES. IN ADDITION, A2TIX IS NOT RESPONSIBLE FOR ANY DELAY CAUSING YOU TO ARRIVE LATE OR MISS YOUR EVENT FOR ANY REASON. A2TIX IS NOT RESPONSIBLE FOR THE CONDITIONS OR THE ACTIONS OF THE CROWD AT ANY EVENT NOR IS A2TIX RESPONSIBLE FOR ANY CHANGES MADE AT THE VENUE INCLUDING, BUT NOT LIMITED TO, SEATING ARRANGEMENTS, STAGE SET-UP, OR VENUE CONDITIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES. IF YOUR JURISDICTION DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES, YOU SHOULD SEEK LEGAL COUNSEL TO UNDERSTAND YOUR LEGAL RIGHTS UNDER THE LAW.

15. Indemnification

You agree to hold harmless, indemnify, and defend A2tix, its officers, employees, agents, successors, and assigns, from and against any and all claims, demands, losses, damages, rights, and actions of any kind, including, but not limited to, property damage, infringement, personal injury, and death, that either directly or indirectly arise out of or are related to your use of the Website, your use or provision of any services purchased through the Website, your reliance upon advice provided through the Website, your submission of User Generated Content to the Website, your violation of any term or condition of this Agreement, your violation of any applicable law, statute, ordinance, regulation, or treaty, whether local, state, national, or international, or your violation of the rights of a third party.

Your obligation to defend A2tix under the terms of this Agreement will not provide you with the right to control A2tix's defense, and A2tix reserves the right to control its defense and choose its counsel regardless of your contractual requirement to indemnify A2tix.

16. Assignment

You acknowledge and agree that you are prohibited from assigning your rights and obligations under this Agreement. A2tix may assign its rights and obligations under this Agreement at any time, including but not limited to in a sale of the Website.

17. Resolution of Disputes and Governing Law

This Agreement will be interpreted under and governed by the laws of the State of Michigan without giving effect to any conflicts of laws principles. You agree that any claim or dispute that you may have against A2tix will be exclusively resolved through arbitration.

YOU AND A2TIX AGREE THAT ARBITRATION WILL BE THE EXCLUSIVE FORUM AND REMEDY AT LAW FOR ANY DISPUTES ARISING OUT OF OR RELATING TO THIS AGREEMENT, YOUR USE OF THE WEBSITE, OR THE PURCHASE OF SERVICES FROM A2TIX, INCLUDING ANY DISPUTES CONCERNING THE VALIDITY, INTERPRETATION, VIOLATION, BREACH, OR TERMINATION OF THIS AGREEMENT. ARBITRATION UNDER THIS AGREEMENT WILL BE HELD IN ANN ARBOR, MICHIGAN AND IN ACCORDANCE WITH THE MOST RECENTLY EFFECTIVE COMMERCIAL ARBITRATION RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THE ARBITRATION PROCEEDING WILL BE DECIDED BY A SINGLE ARBITRATOR AND THE ARBITRATOR WILL DECIDE THE ARBITRATION PROCEEDING BY APPLYING THE LAWS AND LEGAL PRINCIPLES OF THE STATE OF MICHIGAN AND THE FEDERAL LAWS OF THE UNITED STATES. THE LOSING PARTY WILL BE REQUIRED TO PAY THE PREVAILING PARTY'S REASONABLE ATTORNEYS' FEES. YOU AND A2TIX AGREE THAT THE SITUS OF THIS AGREEMENT IS IN THE STATE OF MICHIGAN. YOU AND A2TIX AGREE TO SUBMIT TO THE EXCLUSIVE PERSONAL JURISDICTION OF ANY SUCH ARBITRATOR OR ARBITRATION PROCEEDING.

Severability

If any provision of this Agreement is found to be invalid or unenforceable for any reason whatsoever, the remaining provisions will remain valid and unimpaired and will continue in full force and effect.

Integration

A2tix hereby incorporates its Privacy Policy and its Copyright Policy into this Agreement. This Agreement and its incorporated Privacy Policy and Copyright Policy constitutes the entire agreement between the parties with respect to the use of the Website and its associated services. You acknowledge and agree that any additional provisions that may appear in any communication from you will not bind A2tix.

No Waiver

You understand and agree that no term or provision of this Agreement will be deemed to have been waived and no breach will be deemed to have been consented to unless said waiver or consent is in writing and signed by the party to be charged.

Limitation On Actions

A2TIX AND YOU BOTH AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE WEBSITE OR ANY SERVICES PURCHASED THROUGH THE WEBSITE MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. FAILURE TO ASSERT SAID CAUSE OF ACTION WITHIN ONE YEAR WILL PERMANENTLY BAR ANY AND ALL RELIEF.

Reservation of Rights

All rights not expressly granted herein are reserved to A2tix.

Notice

Any notice required by this Agreement must be in writing, and must be mailed by certified mail with return receipt requested to:

Ann Arbor Observer, 2390 Winewood, Ann Arbor, Michigan 48103.

A copy of any such notice must be emailed to [email protected], but email notice alone shall not comply with the notice requirements of this Agreement.

This Agreement is enforced by Conlin, McKenney, & Philbrick, P.C.

Welcome to the New MyNorthTickets!

We’re excited to bring you a brand new experience on MyNorthTickets. We’ve added new features, updated our design and have made the site intuitive and easy to use. If you have any questions, comments or feedback, visit our contact page. We would love to hear from you!